Customer Reviews

Ron in service always keeps me updated in regard to my vehicles,

Service was done promptly and very professional.

Courteous, prompt, friendly service

Had a service appt at 7:30a on 7 Jan 25. Service appt was perfect. However, while waiting for services to complete, I went to the Parts desk at approximately 8:10a. There was no one at the desk, I then asked the receptionist right outside the parts department door…..she said ring the bell. I rung the bell and stood there for about 3-4 minutes, no one came! So, I took a break, walked back to the waiting room and grabbed my coffee. I went back to the parts desk, rung the bell again……waited 3-4 minutes…..no one came. Wondering why no one was manning the desk…..I rung the bell a 3rd time. Waited approximately 2-3 minutes when a gentlemen entered roughly from the side door, and he said to me, “I’ll be right here!” He then turned and walked back through the door towards the Service area. Never even asked what I needed, apologized for my standing there, anything! Not sure what to say, other than…….UNACCEPTABLE! I am sorry that my customer needs are getting in the way of……whatever he was doing! Willis Cheverolet…….please talk to this gentlemen! I like using your facility for my Suburban and Colorado…..I do not like getting treated this way! Please let me know if I can further explain or advise. Thanks, Great Day! Charles Russell 541-908-3256

Very straight forward, friendly and easy to deal with. Highly recommend.

I brought my car in for already a service. I just bought my Buick envision 2 mths ago & I’ve been hearing a screeching noise in reverse now everyday. The dealership service has no idea what it is & gave some ridiculous excuses that maybe it’s the metals w/ new car???? I asked if anyone else had had this issue & the answer is nooooo! Not only that they proceeded to give me a diagnostic fee? I will never buy a Buick or go tho your dealership for a car & I will be telling as many people I can my experience

I had an oil change and tire rotation done, after I left I got a message on my dashboard It read SERVICE TIRE PRESSURE MONITOR SYSTEM. I immediately checked the tire pressure and found 34 psi in all tires. I suspect that when the tech did the rotation he damaged one of the sensors or the computer. This is the second time I have had an issue with the service the last time was when the tech failed to tighten the oil plug and I lost a good amount of oil. By the way the vehicle only has less that 31,000 miles on it and it is a 2018 Silverado. I will be calling on Monday to get this fixed

I purchased a cover the bed of my truck and had it shipped to Willis for them to install. When it arrived, they called to set up an appointment, got me in, it took less time than anticipated and I left. They did an amazing job, I love the staff there, so approachable and outgoing and they always to an amazing job.

Friendly staff. Easy appointment scheduling.

The staff is very helpful and professional. I really appreciate how much they have done and the great customer service.

Daniel our sales guy and Tony the business manager were both Great. I would do business with both these guys again. A pleasant experience

Bryan, my service advisor was very attentive to my service. He was able to get my oil change and help me out with my tire issue. I thought it was going to be at least a day and he informed me it was ready in less than a 1/2 day. He is very informative and professional. Kudos to Bryan

I arrived an hour early but they all went to lunch. Mr Willis was pleasant to visit with. Just an oil change..

Great

Easy to make an appointment and the repair shop was ready for me. Staff was friendly and helpful. I got everything I but a free lunch. Gladly to use them again.

Always perfect very friendly kind take care of you and your car. The manager came to talk to the people waiting in the waiting room he was so kind and told us they appreciate are business. Made us all feel grateful to have them. They don't take long at all car running fine love my Chevy and she a 2013. I'm retired and handicap I appreciate there business

We were greeted at the door by smiling faces and felt very welcome. Everyone was helpful and nice throughout our whole experience. Glenn was accommodating, knowledgeable, and helpful.

Was able to chat with some old friends.

I had 4 new tires put on my truck along with brakes, struts, ball joints and front rotors resurfaced. $3,276. Service didn���t give me rebate form for tires. I returned to dealership next day to inquire about rebate. I remember when I made appointment months ago the person who i spoke with told me about the rebate. A day later I was contacted by accounting who told me my credit card was overcharged the numbers were transposed $3,726. I was refunded $450.

Willis���s has always treated us great!