I had a 2 pm appointment for an oil change. My service receipt states the appointment began at 13:53 when I arrived -- 7 minutes early. My service was not completed until 15:31. 1.5 hours is way too long for this type of routine service. I have NEVER had an appointment longer than 45 minutes from start to finish. Additionally, I specifically asked my car rotation be done by crossing the front tires since my car is front wheel drive. This did not happen. I know because I place markers on my tires. I was disappointed in this visit to Willis.
Easy to schedule. Night drip was simple and they called the next morning to confirm everything. They called again to report the worknwas finished. Very friendly staff when we went to pay and pick-up. Overall an excellent experience.